This guide explains how RiseGuide subscriptions work, how to cancel properly, and what to expect regarding refunds. It also addresses common scenarios such as late cancellations, renewal date confusion, and post-cancellation access based on the company’s official cancellation and refund policies.
How RiseGuide subscriptions work (auto-renew)
A RiseGuide subscription operates on an automatic renewal model and depends on the subscription term you selected (4/12/24 weeks).
When you subscribe to the Rise Guide app:
- You are charged for a defined billing period.
- The subscription automatically renews at the end of each billing cycle.
- Your payment method is charged on the renewal date unless you cancel in advance.
Why Cancelling 24 Hours Before Renewal Matters
RiseGuide requires cancellation at least 24 hours before the renewal date. If you cancel later:
- The system may already have processed the charge.
- You may still be billed for the next period.
- The charge is typically considered valid under the RiseGuide refund policy.
To avoid unexpected charges, always cancel at least 24 hours before renewal. Ideally, cancel 2–3 days prior.
What Cancellation Actually Does
Cancellation:
- Stops future automatic renewals.
- Does not reverse or refund payments already processed.
- Does not immediately terminate access.
Cancellation and refund requests are separate processes. Cancelling your subscription does not automatically trigger a refund request.
How to Cancel (Step-by-Step)
If you purchased directly via the website or inside the Rise Guide app, follow these steps:
In-app cancellation path:
- Open the Rise Guide app
- Go to Profile
- Tap Settings (top right corner icon)
- Select Manage Subscription
- Tap Cancel Subscription
- Confirm cancellation
After completing the steps, you should receive a confirmation email.
Alternative Option: Email Support
If you cannot access your account or encounter errors while trying to cancel RiseGuide subscription, you can contact RiseGuide customer service by email and request manual cancellation.
Important: Deleting the app does not cancel your subscription.
If you subscribed through App Store or Google Play, you must cancel through your Apple/Google subscription settings, not inside the app. For more details, check this guide.
Refund Basics (Money-Back Guarantee + What Happens After)
RiseGuide may offer a money-back guarantee at the time of purchase. The conditions typically include:
- The subscription was purchased directly from the website.
- The request is submitted within the guarantee window (commonly 30 days, if stated at checkout).
- The request meets the stated policy conditions.
If eligible, you may receive a RiseGuide subscription refund.
What to Include in a Refund Request
When requesting a RiseGuide refund, include:
- The email used to register
- User ID from the app
- Purchase date
- Renewal date (if applicable)
- Clear explanation of the request
Refund approval is not automatic. Each refund request is reviewed according to the official policy.
Scenario: I Cancelled Late / Got Charged Again
This is one of the most frequent issues.
If you intended to cancel Rise Guide but were charged again:
- Check your cancellation timestamp.
- Check the renewal timestamp.
- Compare whether cancellation occurred at least 24 hours before renewal.
If cancellation happened too close to renewal, the charge may have already been processed.
What Happens
If you cancel:
- After the renewal charge has already been processed, or
- Less than 24 hours before the renewal date, the system may have already initiated the charge for the next billing period.
In this case:
- The renewal payment is considered valid.
- Access continues for the newly paid billing cycle.
- A refund is not automatically issued.
What To Do
- Locate your cancellation confirmation email.
- Confirm the exact time and date, and make sure it was cancelled before the first charge occurs.
- Contact RiseGuide customer service.
- Attach screenshots if available.
Key Takeaway
Always cancel at least 24 hours before your renewal date. Best practice is to cancel 2–3 days in advance to avoid timing issues related to processing delays.
Scenario: Renewal Date Confusion
Your renewal date can typically be found:
- In your account subscription settings
- In your billing confirmation email
- Via support team
If you are unsure about RiseGuide cost and billing frequency, check your original purchase confirmation.
Best practice:
- Set a calendar reminder 3 days before renewal.
- Keep billing emails organised.
- Confirm the renewal date immediately after subscribing.
Scenario: Do I Keep Access After Cancelling?
Yes – in most cases.
When you cancel the RiseGuide subscription:
- You retain access until the end of the paid billing period.
- Access does not end immediately unless stated otherwise.
Example:
- Subscription renews on April 30.
- You cancelled on April 10.
- You retain access until April 30.
If you are unsure whether access remains active, contact RiseGuide customer service and request confirmation.
Scenario: I Want a Refund After the Guarantee Window
If the money-back guarantee period has expired:
- Refunds are not guaranteed.
- Requests are reviewed case-by-case.
- Approval depends on policy terms and billing circumstances.
. When requesting a RiseGuide refund outside the guarantee window:
- Clearly explain your situation.
- Provide complete account details.
- Reference the relevant billing dates.
How to Contact Customer Service
If you need help with:
- Cancel RiseGuide subscription
- Billing clarification
- RiseGuide subscription refund
- General help
Contact RiseGuide customer service through:
- Official support email – [email protected]
- Contact form – riseguide.com/contact-us.
What to Include in Your Message
- Registered email address
- User ID from the app
- Purchase date
- Renewal date
- Screenshot of charges (if relevant)
- Clear subject line (e.g., “Refund Request – Subscription Renewal”)
Providing complete information reduces processing time.
Copy/Paste Refund Request Email Template
Subject: Refund Request – RiseGuide Subscription
Hello,
I am writing to request a refund regarding my RiseGuide subscription.
Account email:
User ID:
Purchase date:
Renewal date (if applicable):
Please review my case under the applicable RiseGuide refund policy and confirm whether I qualify for a refund.
Thank you for your assistance.
FAQ
Does deleting the Rise Guide app cancel my subscription?
No. You must cancel through account settings or your app store subscription panel.
How do I know if my subscription was successfully cancelled?
You should receive a confirmation email. If not, contact customer support immediately.
Is every refund request approved?
No. Refunds depend on eligibility criteria and guarantee conditions.
Can I resubscribe after cancelling?
Yes. You can purchase a new RiseGuide subscription at any time.
What is the RiseGuide cost?
Pricing varies by plan and promotional offer. Always review billing details before confirming a purchase.
Troubleshooting Checklist
Before contacting support, confirm:
- Did I cancel at least 24 hours before renewal?
- Do I have cancellation confirmation?
- Did I subscribe via website or app store?
- Am I within the guarantee window?
- Did I include User ID and account email?
If all information is gathered, contact RiseGuide customer service with complete documentation.